Fraud deptment not calling

[MIKE19920]

I got a 3 letters last week saying I own money for 2 phones, I've not got an O2 account. I've called told them what was happening and they said they'll hand it over to the fraud department and would contact me in a few days. A week later and all I've had it more letters for money. Can someone please tag me in to speak to someone becasue if debt collector gets in touch with me I will look at legal advice.

Thanks for any help

[madasaf1sh · Accepted solution]

@MIKE19920 

I would start by reporting it to Action Fraud https://www.actionfraud.police.uk  has some one has your details in order to take out a contract in your name and address. 

You will need to wait until the Fraud team completes there investigation, and dont take this the wrong way, but you could be found liable if you have been negligent with your personal data.  
It may also be worth be contacting your bank, and informing them you have been a victim of identity fraud, and also get a marker put on your credit file. 

There is nothing anyone can really do on this peer to peer forum.

[MIKE19920]

Thanks called action fraud raised it with them. They have told me to contact O2 and speak to them again and mention I've call them and give them the crime number. The lad from O2 took all my infomation and said It could take 30 days and the numbers and payment have been suspended. But If I don't hear from them by next month to contact them back.