Formal complaint

[JK7]

I am writing to make a formal complaint about a customer service adviser I spoke to at 8.40am on 19th Jan 2023 called Evie I think she said . 
I have been a customer of o2 for over 20 years . 
I was disappointed and disgusted with the attitude of your representative. 
she was rude , arrogant and unbelievably unhelpful. That person is in the wrong job. 
I immediately asked to be put through to her line manager to make a formal complaint about her disgusting and unhelpful attitude. I asked her name, so I could write a formal complaint about her. She informed me her line manager would call me to discuss this event continuing to mumble on the disconnected the line . I would hate for any other loyal customers to be spoken to in that manner or tone so it’s only right to bring it to your attention . The customer is not the enemy. 
in the conversation I did find out I was paying for things which I was unaware of . 
I would be greatful if someone would call me to have this removed as there is no option to do so on the app . 

Regards 

Jilly Slater 

[Enlli]

As this is a customer to customer community you will need to contact O2 via the methods outlined in this link

https://www.o2.co.uk/how-to-complain

[Cleoriff]

@JK7 

This is a community forum and your complaint wont be dealt with here.

You need to take the official route. https://www.o2.co.uk/how-to-complain 

[madasaf1sh]

@JK7 

This isnt customer services, and no one will call your from here.  

If you want to make a complaint then have a look at this page here https://www.o2.co.uk/how-to-complain  

[gmarkj]

That doesn't sound like the customer service you should expect @JK7 

I'll mention our community managers so they can get in touch to get some more details and pass on your feedback - can you try to resolve this @Martin-O2 @RafaC ?

As this is a customer community all you are doing here is letting people know how poorly you have been treated. 

If you want to raise a complaint then the link below is the o2 website where you can raise this - the Resolver option tends to work best.

https://www.o2.co.uk/how-to-complain 

[Martin-O2]

Appreciate the tag @gmarkj. I'll offer some support to OP. 🙂

@JK7 Depending on the issue we can get you in touch with someone who can help. If you want to do this drop me a private message and we can discuss further. For your complaint, we can't help with this on the community so follow the great advice you received above.