Solved: Re: Poor customer service!!

Anonymous · ‎20-06-2015

Hi we put on ten pounds on each phone crossed over the the sea to calais our money as gone we've not touch our phones so where as the money gone to

jonsie · ‎21-06-2015

Another recent thread

http://community.o2.co.uk/t5/Discussions-Feedback/DFDS-GSM-Ferry-charges/td-p/887211

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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MI5 · ‎20-06-2015

@Anonymous wrote:
Hi we put on ten pounds on each phone crossed over the the sea to calais our money as gone we've not touch our phones so where as the money gone to

Ships data connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-06-2015

Hi @Anonymous

Sorry to hear of your problem but this is a well known issue when using ferries or ships etc. If your phone was turned on... it would connect to the ferry data roaming service where the costs are phenomenally high It looks as if your data has gone sadly

Veritas Numquam Perit

jonsie · ‎21-06-2015

Another recent thread

http://community.o2.co.uk/t5/Discussions-Feedback/DFDS-GSM-Ferry-charges/td-p/887211

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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