Faulty charger

[Carla12]

I upgraded my phone and received it yesterday, however the charger is not working and I am unable to speak to anyone on the phone or find the correct avenue to report this. Any advice?

[jonsie]

lots of numbers here

Guide: Coronavirus Community Help and Support 

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy