Family plan

Pug202 · ‎11-05-2020

I’ve got the family plan discount on my phone but when I look at my bill it says there is no discount added what do I do?

Cleoriff · ‎11-05-2020

@Pug202

It should appear in My O2 as a bolt on.

If not showing reboot your phone and see if that works.

If you have recently taken out a new contract you will have to reapply

https://www.o2.co.uk/family-plan

Veritas Numquam Perit

MI5 · ‎11-05-2020

@Pug202 Discount won't appear until your second bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎13-05-2020

Hey @Pug202 did you sort out your discount or do you need more suggestions from the community with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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