This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Family plan

Go to solution
Jodie1708
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-04-2019 22:05

on ‎17-04-2019 22:05

Iaboit 2 weeks ago I got a new phone for my son with the family plan but on the first bill it hasn’t taken the discount off. Does it take a while to set up and will it be back dated or should it be done straight away?
Message 1 of 4
827 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎17-04-2019 22:25

on ‎17-04-2019 22:25

Hi @Jodie1708 the discount will appear from the second bill onwards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
817 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎17-04-2019 22:25

on ‎17-04-2019 22:25

Hi @Jodie1708 the discount will appear from the second bill onwards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
818 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎17-04-2019 22:25

on ‎17-04-2019 22:25

I expect it will show on your 2nd bill but call customer service to be clear on 202 from your mobile phone. They won’t backdate it likely but may refund you.
Message 3 of 4
817 Views

Go to solution
EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎18-04-2019 10:06

on ‎18-04-2019 10:06

Hey @Jodie1708, and welcome to the forum sun

 

I hope the info @MI5 and @Anonymous  shared above answered your question, but if you need any further help with this discount or anything else please let us know!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
789 Views
0 Kudos
Top Kudoed Authors
View All
Top