Family Discount Queries

[Sorcha]

I have three contracts on the family plan. I am looking to pay off one of the contracts early. If i pay off this contract do I lose the full 30%?

[MI5]

@Sorcha 

If you pay off and cancel, yes, but if you leave the airtime running you will still get the discount.

[Cleoriff]

Hi @Sorcha 

I think you do as you would only have two qualifying devices. You would move to 20%

The terms and conditions are here https://www.o2.co.uk/termsandconditions/other-products-and-services/family-plan-discount 

Look at section 10 re disqualification.

[Marjo]

Hey @Sorcha hope your week has started well! Let us know if you got everything sorted with this (good info above from @MI5  & @Cleoriff !) or if you need any additional information/help at any point.