Failed to obtain IP address

[Anonymous]

Hi, 

I'm having problems connecting to the public O2 WiFi with my S7 Edge.

I was able to do so for a long time, but suddenly (about 2 months ago) it stopped connecting.

It connects perfectly in other locations, but not the one that I use the most.

I've tried using a static IP address, and despite connecting, it doesn't provide internet connection.

I also tried resetting my phone, but it didn't solve anything.

Tried logging into 1.0.0.0 in a different location and logging off, but it also didn't work.

Is there any other solutions or should I just increase my data plan? Resetting the router isn't a solution as I don't have a personal access to it.

Edit: I also can't change my MAC address, since my phone isn't rooted

[Cleoriff]

Hi @Anonymous It's possibly an account registration problem...Have a look at this thread  and see if the advice given works for you https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Can-t-Connect-To-O2-wifi/m-p/866904/highlight/true#M45384

[MI5 · Accepted solution]

I see you've already tried all the usual fixes so I would suggest you talk to the venue owner to see if they are aware of any problems or if they can reboot the router at all.

[Anonymous]

I tried everything I could without rebooting the router, as I'm familiar with this type of error but usually I have access to the routers, unfortunately in this case all I could do was within my mobile.

I'll speak with the people responsible and see if they can reboot it.

Thanks for the help 

[Marjo]

Good morning @Anonymous! Let us know how it goes!

Welcome to our forum!