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Anonymous
Posts: 0

FITBIT offer phone replaces

HI,

The fitbit offer doesn't accept my phones imei number.. I opened a new contract with you, however the original S6 I got was faulty and had to be changed to the one I have now. This is the only imei number I have not the original. Please can someone look into this.
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Anonymous
Posts: 0

Re: FITBIT offer phone replaces

This is a customer to customer forum you will need to contact cs on 202
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: FITBIT offer phone replaces

I suspect the site wants the original maybe @Toby  could advise on this.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Posts: 76,481
Topics: 700
Registered: ‎14-01-2013

Re: FITBIT offer phone replaces

Hi

Just enter the IMEI number without any dots, dashes, lines or spaces.

*The Game Is On*


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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: FITBIT offer phone replaces


@Cleoriff wrote:

Hi

Just enter the IMEI number without any dots, dashes, lines or spaces.


They don't have it as the phone has been replaced and they don't have the original.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Posts: 76,481
Topics: 700
Registered: ‎14-01-2013

Re: FITBIT offer phone replaces


@perksie wrote:

@Cleoriff wrote:

Hi

Just enter the IMEI number without any dots, dashes, lines or spaces.


They don't have it as the phone has been replaced and they don't have the original.


Duh me....D'oh! Never mind they could still give it a try....I know this advice from MI5 worked for someone else...so maybe a miracle could happen ...Hero

*The Game Is On*


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Posts: 76,481
Topics: 700
Registered: ‎14-01-2013

Re: FITBIT offer phone replaces

Just to add....I wonder if the original IMEI could still be showing in MyO2?...

*The Game Is On*


Highlighted
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: FITBIT offer phone replaces


@Cleoriff wrote:

Just to add....I wonder if the original IMEI could still be showing in MyO2?...


It's worth a try.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Highlighted
Posts: 76,481
Topics: 700
Registered: ‎14-01-2013

Re: FITBIT offer phone replaces


@perksie wrote:

@Cleoriff wrote:

Just to add....I wonder if the original IMEI could still be showing in MyO2?...


It's worth a try.


I know when I swapped to a Note 3 from my S3 it actually took the website 2 weeks to update. (which could have been an error on the website. Mind you I still have the old receipt for my S3 with the IMEI on it...

*The Game Is On*


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Posts: 72,828
Topics: 556
Solutions: 3,456
Registered: ‎04-01-2009

Re: FITBIT offer phone replaces

Does the original IMEI not show in my O2?