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FITBIT offer phone replaces

Anonymous
Not applicable
HI,

The fitbit offer doesn't accept my phones imei number.. I opened a new contract with you, however the original S6 I got was faulty and had to be changed to the one I have now. This is the only imei number I have not the original. Please can someone look into this.
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Anonymous
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This is a customer to customer forum you will need to contact cs on 202
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perksie
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I suspect the site wants the original maybe @Toby  could advise on this.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Cleoriff
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Hi

Just enter the IMEI number without any dots, dashes, lines or spaces.

Veritas Numquam Perit

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perksie
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@Cleoriff wrote:

Hi

Just enter the IMEI number without any dots, dashes, lines or spaces.


They don't have it as the phone has been replaced and they don't have the original.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Cleoriff
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@perksie wrote:

@Cleoriff wrote:

Hi

Just enter the IMEI number without any dots, dashes, lines or spaces.


They don't have it as the phone has been replaced and they don't have the original.


Duh me....D'oh! Never mind they could still give it a try....I know this advice from MI5 worked for someone else...so maybe a miracle could happen ...Hero

Veritas Numquam Perit

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Cleoriff
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Just to add....I wonder if the original IMEI could still be showing in MyO2?...

Veritas Numquam Perit

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perksie
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@Cleoriff wrote:

Just to add....I wonder if the original IMEI could still be showing in MyO2?...


It's worth a try.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Cleoriff
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@perksie wrote:

@Cleoriff wrote:

Just to add....I wonder if the original IMEI could still be showing in MyO2?...


It's worth a try.


I know when I swapped to a Note 3 from my S3 it actually took the website 2 weeks to update. (which could have been an error on the website. Mind you I still have the old receipt for my S3 with the IMEI on it...

Veritas Numquam Perit

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jonsie
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