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Level 1: Joiner
Posts: 1
Registered: ‎19-03-2021
Accepted Solution


I tried to activate my Extra (Amazon Prime) and it says (You indicated you are a new customer, but an account already exists with the e-mail) and i know that i don't have any account in Amazon. So how do i activate the account? Please help.

Posts: 116,597
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Extras


How to here Guide: Adding and removing O2 Extras  

Someone must have set up an Amazon account previously so check with Amazon to remove it if not used anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 41: Prodigal
Posts: 2,399
Registered: ‎04-04-2012

Re: Extras


Have you ever had any trials of Amazon Prime or the likes?

It may be worth contacting Amazon Customer support via live chat and they will be able to tell you if your email exists...
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts