Re: Extras redeem code error

Hannahxo · ‎27-03-2020

Help I added on an extra for my upgraded phone and it won’t let me redeem my code for Disney+?

MI5 · ‎27-03-2020

You will need to cancel the first extra as you can only have one at a time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Hannahxo · ‎27-03-2020

I don’t have any other extras tho ?

MI5 · ‎27-03-2020

Sorry, I thought you said you did?
You'll have to try and contact customer service https://www.o2.co.uk/contactus or redeem the free 7 days here https://disney.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Elephantastic · ‎05-04-2020

I'm having the same problem with the Disney + code, but I can't contact anyone at O2 as it's not really an emergency situation.

Feel a bit stuck, but I guess we're all feeling like that right now 🤦🏽‍♀️

jonsie · ‎05-04-2020

Mine is still showing as redeem now but it all went through on Thursday. Watching Captain America Civil War at the moment.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-04-2020

Same for me too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-04-2020

@MI5 wrote:
Same for me too.

Same film?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-04-2020

No same as still saying I have to redeem it 😋

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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