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Level 1: Joiner
Posts: 1
Registered: ‎23-06-2019
Accepted Solution

Extra charges

I have incurred an extra charge of £4.50 this month for "Remote Games" which I have never purchased. How do I block this request for payment next month
Posts: 116,714
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: Extra charges

[ Edited ]


See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

and here https://payforitsucks.co.uk/

You also need to ask customer services to place a "direct to bill" block on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Extra charges

Good morning @Ka1, and welcome to the forum Wave


I just wanted to check if you got a chance to look through all the info @MI5 shared above yet? If you have any additional questions, please give us a shout!

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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If you'd like to take part, why not register? Smiley Happy

Posts: 100,641
Topics: 768
Registered: ‎14-01-2013

Re: Extra charges


Another guide which may prove useful is this one Guide: Tips to avoid unexpected charges on your bill 

Hope you get this sorted soon. thumbsup

*The Game Is On*