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Level 1: Joiner
Posts: 1
Registered: ‎23-06-2019
Accepted Solution

Extra charges

I have incurred an extra charge of £4.50 this month for "Remote Games" which I have never purchased. How do I block this request for payment next month
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Posts: 100,364
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Extra charges

[ Edited ]

@Ka1 

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

and here https://payforitsucks.co.uk/

You also need to ask customer services to place a "direct to bill" block on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Extra charges

Good morning @Ka1, and welcome to the forum Wave

 

I just wanted to check if you got a chance to look through all the info @MI5 shared above yet? If you have any additional questions, please give us a shout!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Posts: 86,584
Topics: 729
Registered: ‎14-01-2013

Re: Extra charges

@Ka1 

Another guide which may prove useful is this one Guide: Tips to avoid unexpected charges on your bill 

Hope you get this sorted soon. thumbsup

*The Game Is On*

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