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Extra charges

Ka1
Level 1: Joiner
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I have incurred an extra charge of £4.50 this month for "Remote Games" which I have never purchased. How do I block this request for payment next month
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MI5
Level 94: Supreme
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@Ka1 

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

and here https://payforitsucks.co.uk/

You also need to ask customer services to place a "direct to bill" block on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Ka1 

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

and here https://payforitsucks.co.uk/

You also need to ask customer services to place a "direct to bill" block on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Good morning @Ka1, and welcome to the forum Wave

 

I just wanted to check if you got a chance to look through all the info @MI5 shared above yet? If you have any additional questions, please give us a shout!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Cleoriff
Level 94: Supreme
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@Ka1 

Another guide which may prove useful is this one Guide: Tips to avoid unexpected charges on your bill 

Hope you get this sorted soon. thumbsup

Veritas Numquam Perit

Girl in a jacket
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