25-02-2020 21:48
Hi, I just ordered airpods online for collection yesterday. If I want to exchange them for Airpods Pro and pay for the price difference, is that possible? I bought them with the student offer (£127.2 one)
Also, Do I have to contact o2 that I want to return them before going into the store I collected my airpods from?
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25-02-2020 21:56 - edited 25-02-2020 21:56
25-02-2020 21:56 - edited 25-02-2020 21:56
If ordered online they must be returned by post under the 14 day change of mind policy.
You can then re-order the ones you want.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
25-02-2020 21:56 - edited 25-02-2020 21:56
25-02-2020 21:56 - edited 25-02-2020 21:56
If ordered online they must be returned by post under the 14 day change of mind policy.
You can then re-order the ones you want.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy