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Exchanging Airpods to Airpods Pro

ohm
Level 1: Joiner
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Hi, I just ordered airpods online for collection yesterday. If I want to exchange them for Airpods Pro and pay for the price difference, is that possible? I bought them with the student offer (£127.2 one)

Also, Do I have to contact o2 that I want to return them before going into the store I collected my airpods from?

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MI5
Level 94: Supreme
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@ohm 

If ordered online they must be returned by post under the 14 day change of mind policy.

You can then re-order the ones you want.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@ohm 

If ordered online they must be returned by post under the 14 day change of mind policy.

You can then re-order the ones you want.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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