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Exchange Beats Buds for AirPods

Larissa1
Level 1: Joiner
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I purchased the Studio Buds but originally wanted the air pods pro. Sadly, they were out of stock so I settled for the buds. 

After receiving the buds they work well and have good base but whilst I’m on the phone they cut out very quickly and my callers can’t hear me. 

The Air Pod Pros are now back in stock and I want to exchange but don’t know how to. Can anyone assist?

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MI5
Level 94: Supreme
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@Larissa1 

You can exchange if within 30 days 

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123891 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@Larissa1 

You can exchange if within 30 days 

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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