Evernote: App Discussion and Feedback Thread

[Toby]

Hi guys,

Some of you may have seen the discussion that took place a few days ago about a great app called Evernote.

Well, we're working with the Evernote team to make sure all O2 Pay Monthly, Pay & Go and Business customers get Evernote Premium for 1 year – only on O2!

If you already have it follow the below steps to get it for free and find out how useful it is! 

Now if you need to know how to get it just follow these steps-

1). Visit our microsite at  www.o2.co.uk/perks/evernote-premium

2). Here you can create an account or sign-in to an existing account before upgrading to Premium for free

                                                                                    OR

3). If you already have Evernote downloaded if you log-in using a 3G or 4G data connection then you’ll be routed seamlessly to upgrade to Evernote Premium – this can take up to 24 hours though!

If you have any trouble with this registration do let us know so we can look into this for you 

We've created this community thread so that those of you who have downloaded Evernote can let us know what you think about the features or if you have any questions about it.

Below is some helpful info on setting up:

1. How do I get it?

To get to Evernote premium for free all you need to do is visit our site at (http://www.o2.co.uk/perks/evernote-premium) and follow the steps.

If you have downloaded the Evernote app and access it through a 3G or 4G connection on an Apple or Android device then you will be prompted for a premium upgrade (this can take up to 24 hours). Once prompted just follow the in-app steps and enjoy premium! For PC and Blackberry users please see the below

If customers are using BB or PC they will need to complete their Premium upgrade by using and iPhone, Android, or Windows Phone. They can do this by signing into Evernote on one of these device with their SIM inside using the 3G or 4G data network.

2. Am I eligible?

If you are an O2 UK customer, you are eligible for 12 months free usage of Evernote Premium, valid from the day you register. This includes Pay Monthly, Pay & Go, data-only SIMs (e.g. iPad, Android tablets and O2 Dongle/Mobile Broadband) and Business customers are also eligible. But anyone can create an account, just follow the links!

3. I’ve got an O2 data for my iPad or a Mobile Broadband SIM – am I eligible?

Yes, you’ll need to create an account through (http://www.o2.co.uk/perks/evernote-premium)  and follow the steps. After account creation you will be re-directed to Evernote app where using your data connection you will be able to automatically upgrade to premium.

4. What if my business device is locked?

Please check with the administrator in your organisation, as we don’t have the ability to unlock devices if it’s your company policy.

5. Why isEvernote Premium better than the free version?

With Premium you receive increased data storage so you never have to worry about running out of space again. You can also access everything you store offline, to relieve the stress of trying to find a data connection or to simple allow you to access your data at ease! You can keep track and organise your notes to personalise it to just how you like it. Premium also comes with handwriting recognition and PDF text search so you can find your data by searching a key word. Worried about security? Then add a passcode to your data, only on Premium!

6. What security’s in place to make sure no-one can see my data?

With Evernote Premium, you can put a passcode lock on your notebooks so that nobody can access them but you.

Evernote Premium also offers two-step verification (also known as two-factor authentication), which keeps your account secure even if somebody learns your password. It does this by requesting a 6-digit verification code (delivered via text message) whenever you’re asked to provide your username and password. This will usually only happen when you log into Evernote Web or install it on a new device. This combination of something you know (your password) and something you have (your phone) makes two-step verification a significant security improvement over passwords alone.

7. What happens after the 12 months of free usage?

If you don’t do anything, you’ll be automatically downgraded to the free version of Evernote and you’ll lose access toEvernote Premium features. If you wish to continue your subscription, you can upgrade again through Evernote’s standard subscription process and pay via credit or debit card.

8. Will I incur additional data charges?

No more than with any other app you use.

9. How do I get help?

For any issues downloading, installing or using Evernote apps, please check the support information on Evernote’s site: http://evernote.com/contact/support/

As an Evernote Premium customer you are guaranteed priority treatment if you raise a support inquiry or raise a problem through this site.

[Anonymous]

Sorry - I shoudl make clear that the issue I am discussing is the one where the Premium account, though succesfuly registered, is not applied to the account.

Thanks.

[Anonymous]

I've entered my mobile number but no SMS has been received. Is this great offer still active?

[Toby]

Hi guys,

Sorry for the delayed reply. I would suggest that you both try to contact Evernote support again to see if anyhting else can be done. if you do with no success, let me know via private message.

Cheers

[Anonymous]

Hello O2

I have an evernote account, but not premium.

I have my 4-digit verification code – which was SMSed to my phone after I put my number in the dialoge box on the evernote.02.co.uk page.

But now where do I insert the code to upgrade my account to premium?

Help would be appreciated.

Cheers

[Anonymous]

Hi Toby, 

I'm overseas at the moment and using TUGO to send recieve messages. I have entered my details at the minisite, but not recieved an email back. Is there a way of authenticating without the txt code? 

Andrew

[Toby]

Hi Andy-A,

You have a few options to try:

You can access the site (evernote.o2.co.uk) using your O2 mobile data (3G/4G) which would authenticate you. However, you cannot unfortunately receive these texts via TU Go, they must be received by your normal text service.

Hope that helps!

[Anonymous]

Hello, 

I have a code by text message but there is no seamless transition to my (existing) EN account.

If I manually go to my EN account and look around for redeem points, etc, there's no where for me to put the code. 

I've contacted EN support who said that I need to put the code in somewhere in my account with you! [So both EN and O2 are saying that the other company needs the code but neither company actually accepts it!]

[Anonymous]

this evernote premium is a scam, these instuctions do not work, 

upon entering a valid o2 number and getting a sms code back,

Now listen very carefully...... after entering the code you get a screen on o2 website, with NO link to evernote, NO sign into to existing evernote account, just a faq link.

THIS on anly level, by anyones standards is very very poor and has not been tested and HAS wasted my time, whichs is greatt really as my o2 contract is due up for renewal..... good practice and high standards is what I want, any other consumers?????

[MI5]

If you drop a PM to @Toby he will help you out. No need to get upset over it

[Anonymous]

Hello... Same happen to me , what else have you tried... Please update soon!