Evernote: App Discussion and Feedback Thread

[Toby]

Hi guys,

Some of you may have seen the discussion that took place a few days ago about a great app called Evernote.

Well, we're working with the Evernote team to make sure all O2 Pay Monthly, Pay & Go and Business customers get Evernote Premium for 1 year – only on O2!

If you already have it follow the below steps to get it for free and find out how useful it is! 

Now if you need to know how to get it just follow these steps-

1). Visit our microsite at  www.o2.co.uk/perks/evernote-premium

2). Here you can create an account or sign-in to an existing account before upgrading to Premium for free

                                                                                    OR

3). If you already have Evernote downloaded if you log-in using a 3G or 4G data connection then you’ll be routed seamlessly to upgrade to Evernote Premium – this can take up to 24 hours though!

If you have any trouble with this registration do let us know so we can look into this for you 

We've created this community thread so that those of you who have downloaded Evernote can let us know what you think about the features or if you have any questions about it.

Below is some helpful info on setting up:

1. How do I get it?

To get to Evernote premium for free all you need to do is visit our site at (http://www.o2.co.uk/perks/evernote-premium) and follow the steps.

If you have downloaded the Evernote app and access it through a 3G or 4G connection on an Apple or Android device then you will be prompted for a premium upgrade (this can take up to 24 hours). Once prompted just follow the in-app steps and enjoy premium! For PC and Blackberry users please see the below

If customers are using BB or PC they will need to complete their Premium upgrade by using and iPhone, Android, or Windows Phone. They can do this by signing into Evernote on one of these device with their SIM inside using the 3G or 4G data network.

2. Am I eligible?

If you are an O2 UK customer, you are eligible for 12 months free usage of Evernote Premium, valid from the day you register. This includes Pay Monthly, Pay & Go, data-only SIMs (e.g. iPad, Android tablets and O2 Dongle/Mobile Broadband) and Business customers are also eligible. But anyone can create an account, just follow the links!

3. I’ve got an O2 data for my iPad or a Mobile Broadband SIM – am I eligible?

Yes, you’ll need to create an account through (http://www.o2.co.uk/perks/evernote-premium)  and follow the steps. After account creation you will be re-directed to Evernote app where using your data connection you will be able to automatically upgrade to premium.

4. What if my business device is locked?

Please check with the administrator in your organisation, as we don’t have the ability to unlock devices if it’s your company policy.

5. Why isEvernote Premium better than the free version?

With Premium you receive increased data storage so you never have to worry about running out of space again. You can also access everything you store offline, to relieve the stress of trying to find a data connection or to simple allow you to access your data at ease! You can keep track and organise your notes to personalise it to just how you like it. Premium also comes with handwriting recognition and PDF text search so you can find your data by searching a key word. Worried about security? Then add a passcode to your data, only on Premium!

6. What security’s in place to make sure no-one can see my data?

With Evernote Premium, you can put a passcode lock on your notebooks so that nobody can access them but you.

Evernote Premium also offers two-step verification (also known as two-factor authentication), which keeps your account secure even if somebody learns your password. It does this by requesting a 6-digit verification code (delivered via text message) whenever you’re asked to provide your username and password. This will usually only happen when you log into Evernote Web or install it on a new device. This combination of something you know (your password) and something you have (your phone) makes two-step verification a significant security improvement over passwords alone.

7. What happens after the 12 months of free usage?

If you don’t do anything, you’ll be automatically downgraded to the free version of Evernote and you’ll lose access toEvernote Premium features. If you wish to continue your subscription, you can upgrade again through Evernote’s standard subscription process and pay via credit or debit card.

8. Will I incur additional data charges?

No more than with any other app you use.

9. How do I get help?

For any issues downloading, installing or using Evernote apps, please check the support information on Evernote’s site: http://evernote.com/contact/support/

As an Evernote Premium customer you are guaranteed priority treatment if you raise a support inquiry or raise a problem through this site.

[Toby]

Hi Ajay,

Let me ask the team for you. I'll return with some info

In the mean time, let me know your thoughts on the app so far if you've been using it. Is anyone using the premium version at the moment?

[Toby]

Hi Ajay,

I have sent you a private message.

[Anonymous]

Toby,

I have upgraded my existing free Evernote account over the 3G system. Seemed to work with out issue. However, on logging back in to my Evernote it still says I'm on the free account. Is there a delay in it updating. I've tried usual truck of logging in and out.

Thanks

[Toby]

Hi M_jersey,

I'll see what I can find out. In the meantime, let me know if anything changes.

[Anonymous]

HI

    I have been trying to upgrade my existing free evernote account to premium. I have got the code (a few times now)  entered it and moved through the screens but it always ends with evernote telling me the code has already been used.

   I have tried to raise a support call with Evernote ticket#249784 but as yet had no reply my  account is still listed as a free basic account.

   Any ideas where I try next? 

[Anonymous]

Hi all.

I have just found out about this offer.  Using my computer, received the text message with the code, inputted it, but still do not have evernote premium.  I still have my free account, but that is it.

Please help!!!

[Toby]

Hi GlennL,

Have you received a reply yet?

@IianConley, have you sent a message to Evernote's support team? You can do this via the link below:

http://evernote.com/contact/support/

Let me know how you get on.

[Anonymous]

I cannot receive SMS messages on my iPad so when I try and register for the offer, I can't proceed. People have said it should just process if I am not using wifi, and just using my data connection which I have tried but it still doesn't work. Any ideas?

[Toby]

Hi Takethemike, Please send me a private message if you still need any pointers with this. However, have you tried to contact Evernote's support channel?

[Anonymous]

I'm also having this problem. So far, the Evernote advisor has made me reinstall all of my installations (iPhone, iPad, MacBook) several times and has just asked me to reset my IOS devices' Network Settings, painful since presumably I will now have to manually re-enter network details each time I need to connect to one of my regular wifi networks.

The EN represetative said that is this latest reinstallation does not work, then I will ahve to await an upcoming app update in order to address the problem. This doesn't sound right to me given that the issue is clearly not a new or unique one. Anyone have any advice on if and how the problem was resolved?

Thanks.