Evernote: App Discussion and Feedback Thread

[Toby]

Hi guys,

Some of you may have seen the discussion that took place a few days ago about a great app called Evernote.

Well, we're working with the Evernote team to make sure all O2 Pay Monthly, Pay & Go and Business customers get Evernote Premium for 1 year – only on O2!

If you already have it follow the below steps to get it for free and find out how useful it is! 

Now if you need to know how to get it just follow these steps-

1). Visit our microsite at  www.o2.co.uk/perks/evernote-premium

2). Here you can create an account or sign-in to an existing account before upgrading to Premium for free

                                                                                    OR

3). If you already have Evernote downloaded if you log-in using a 3G or 4G data connection then you’ll be routed seamlessly to upgrade to Evernote Premium – this can take up to 24 hours though!

If you have any trouble with this registration do let us know so we can look into this for you 

We've created this community thread so that those of you who have downloaded Evernote can let us know what you think about the features or if you have any questions about it.

Below is some helpful info on setting up:

1. How do I get it?

To get to Evernote premium for free all you need to do is visit our site at (http://www.o2.co.uk/perks/evernote-premium) and follow the steps.

If you have downloaded the Evernote app and access it through a 3G or 4G connection on an Apple or Android device then you will be prompted for a premium upgrade (this can take up to 24 hours). Once prompted just follow the in-app steps and enjoy premium! For PC and Blackberry users please see the below

If customers are using BB or PC they will need to complete their Premium upgrade by using and iPhone, Android, or Windows Phone. They can do this by signing into Evernote on one of these device with their SIM inside using the 3G or 4G data network.

2. Am I eligible?

If you are an O2 UK customer, you are eligible for 12 months free usage of Evernote Premium, valid from the day you register. This includes Pay Monthly, Pay & Go, data-only SIMs (e.g. iPad, Android tablets and O2 Dongle/Mobile Broadband) and Business customers are also eligible. But anyone can create an account, just follow the links!

3. I’ve got an O2 data for my iPad or a Mobile Broadband SIM – am I eligible?

Yes, you’ll need to create an account through (http://www.o2.co.uk/perks/evernote-premium)  and follow the steps. After account creation you will be re-directed to Evernote app where using your data connection you will be able to automatically upgrade to premium.

4. What if my business device is locked?

Please check with the administrator in your organisation, as we don’t have the ability to unlock devices if it’s your company policy.

5. Why isEvernote Premium better than the free version?

With Premium you receive increased data storage so you never have to worry about running out of space again. You can also access everything you store offline, to relieve the stress of trying to find a data connection or to simple allow you to access your data at ease! You can keep track and organise your notes to personalise it to just how you like it. Premium also comes with handwriting recognition and PDF text search so you can find your data by searching a key word. Worried about security? Then add a passcode to your data, only on Premium!

6. What security’s in place to make sure no-one can see my data?

With Evernote Premium, you can put a passcode lock on your notebooks so that nobody can access them but you.

Evernote Premium also offers two-step verification (also known as two-factor authentication), which keeps your account secure even if somebody learns your password. It does this by requesting a 6-digit verification code (delivered via text message) whenever you’re asked to provide your username and password. This will usually only happen when you log into Evernote Web or install it on a new device. This combination of something you know (your password) and something you have (your phone) makes two-step verification a significant security improvement over passwords alone.

7. What happens after the 12 months of free usage?

If you don’t do anything, you’ll be automatically downgraded to the free version of Evernote and you’ll lose access toEvernote Premium features. If you wish to continue your subscription, you can upgrade again through Evernote’s standard subscription process and pay via credit or debit card.

8. Will I incur additional data charges?

No more than with any other app you use.

9. How do I get help?

For any issues downloading, installing or using Evernote apps, please check the support information on Evernote’s site: http://evernote.com/contact/support/

As an Evernote Premium customer you are guaranteed priority treatment if you raise a support inquiry or raise a problem through this site.

[Anonymous]

Hi Toby

Sorry if this has already been asked - I skimmed through the previous pages but didn't think so.

Could you clarify if exisiting Evernote Premium customers can take up this offer, please. I had a promo code from O2 last year (on a different number/account thatI don't have access to anymore) so I've tried to sign up for Premium again on my new O2 number. I got a validation code OK but nothing appeared in Evernote. I contacted them and they pointed me at the T&Cs, saying I wasn't eligible, though I can't see anything in there that says that.

Thanks!

[jonsie]

If you have already got premium then the offer isn't valid for you.

[MI5]

If you are trying to use the same evernote log in it won't work. You would have to create a new account.

[jonsie]

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@MI5 wrote:
If you are trying to use the same evernote log in it won't work. You would have to create a new account.

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Creating a new account is the only way if you are on premium and then you would have to transfer everything over. Whether you consider it worth the trouble....

[Anonymous]

Hi

I think this is the correct thread for this.

I've just tried to upgrade my Evernote account, (I upgraded in 2013). I notice the terms and conditions say you can only upgrade this offer between 23rd Oct 2014 and 23rd Oct 2015, so I assumed I could upgrade this year as well.

When I try to enter the code number the error message tells me the offer has already been redeemed (which is not the case according to the terms and conditions)

Is this offer a 'one time only' and if you have had it before, you can't now or, am I doing something stupid (more than possible!).

If it's the former, I feel the terms and conditions are a bit misleading.

Any advice greatfully accepted.

David

[MI5]

I'm pretty certain that the original offer was "free for 12 months".

Maybe @Toby can confirm if you can use the offer to upgrade free again or if you have to pay for subsequent years....?

[Anonymous]

I'd agree with you David - if the promo was "one time only" it should state as much. That may well have been their intention - fair enough, it was a generous offer on their part for which I'm grateful - but if it's not available a second time just say so and that would be helpful info for all. The T&Cs just say "one offer per mobile number" rather than "per Evernote account" and they are not the same thing (e.g. husband and wife using same Evernote account, each as a different O2 number and so each a separate customer in that respect).

[Toby]

Hi guys,

The free year of Evernote Premium is a one-off offer for a year. I'm sorry to hear that some feel misled by the wording on the Ts & Cs. I'll pass your thoughts onto the team in case we can make an amendment.

[Anonymous]

Hi,

Skimmed read through this thread, so apologies if this has been asked. When attempting to "sign up" to the premium version of EverNote, i keep getting the following error message:

Something went wrong. It seems that this promotion was used.

But my account is still showing as FREE. Ive tried to contact evernote and they said I needed to contact O2????

[Toby]

Hi anttna,

Feel free to send me a message about this and we'll see what's going on