Europe Roaming and O2 Travel mini Guide

[Anonymous]

After many threads being posted, either wanting more information or issues caused by not knowing the correct information before travelling, and ending up with huge bills, I though this little guide may be useful.

O2 Travel

Countries included

• Austria

• Belgium, Bulgaria
• Croatia, Cyprus (excluding Northern Cyprus), Czech Republic
• Denmark
• Estonia
• Finland, France
• Germany, Gibraltar, Greece, Guernsey
• Hungary
• Iceland, Ireland, Isle of Man, Italy (including Vatican City State)
• Jersey
• Latvia, Liechtenstein, Lithuania, Luxembourg
• Malta, Monaco
• Netherlands, Norway
• Poland, Portugal
• Romania

Opt in or out of O2 Travel

Opt In                                                               

Contract   Text 'TRAVEL' to 23336

Call Customer Services                            

Pay & Go       Call 2202

       Text 'TRAVELON' to 21300

         Call Customer Services     

Opt out

Contract Text 'NOTRAVEL' to 23336

Call Customer Services    

Pay&go

Call 2202

Text 'TRAVELOFF' to 21300

Call Customer Services

Arriving in Europe - SMS Message

When the you first arrive in a European country you will receive the following message:

Pay Monthly

O2: Keep your phone on in Europe. Use apps, check maps and upload snaps all for £1.99 a day. Plus, make and take calls for 50p, then nothing extra for the first hour. (After that it’ll cost normal UK rates.) Send texts for 7p each and get them for free. Prices include VAT. Want to know more? Call freephone 2266.

Pay & Go

O2: Keep your phone on in Europe. Use apps, check maps and upload snaps all for £1.99 a day. Plus, make calls to the UK/EU for 28ppm and take calls for 7ppm. Sending texts cost 8p each and get them for free. Prices include VAT. Want to know more? http://go.o2.co.uk/o2tr

Calls while Abroad - Pay Monthly only

Pay and Go customers do not receive any call benefits with O2 Travel

There will be a connection charge of 50p for calls made and received, you can then talk up to 60 minutes. After 60 minutes, standard out of bundle rates will apply.

Data while Abroad

Pay & Go

You will have a daily usage allowance of 50MB If you reach this, you can simply reset the daily allowance for £1.99 by texting MORETRAVEL to 21300. BlackBerry data services are NOT included in the 50MB quota

Pay Monthly

There is no upper data usage limit but we will slow the service down if you use too much data in a day. The vast majority of people won’t experience any restriction but a very small number of heavy users (around 2%) will find that video and audio streaming services like BBC iPlayer, YouTube or Spotify will be restricted at some point.If you don’t want to be restricted then opt-out of O2 Travel onto to the EU regulated rates (19.6p/MB).

European roaming rates (without O2 travel/with O2 travel)

O2 Travel Pay Monthly	O2 Travel Pay & Go	Pay Monthly & Pay & Go
Standard European roaming rate incl. VAT / Ex VAT
Calls Made	50p connection charge. Calls over 60 mins will be charged 35p per minute from the 60th minute. This is charged in per second increments.	As standard roaming rate	18p per min	15.6p per min
Calls Received	50p connection charge. Calls over 60 mins will be charged 35p per minute from the 60th minute. This is charged in per second increments.	As standard roaming rate	4.8p (PM) 4p (P&G) per min	4.1p per min
SMS	As standard roaming rate	As standard roaming rate	5p per message	4.9p per message
Mobile Data	£1.99 per day - unlimited Heavy users will encounter slowed speeds (fair usage up to 50MB) Only charged for the days you use data in Europe	£1.99 per day and you get up to 50MB a day to use. Only charged for the days you use data in Europe	19.6p per MB	16.5p per MB
MMS

25p per message

Voicemail

To retrieve a message
It will cost the same as a call back to the UK, there’s a connection charge of 50p, then it’s free to listen for up to 60 minutes. After that, standard roaming rates apply.

To receive a message
If an unanswered call is picked up by your voicemail there is no charge for the message left.

Texts / MMS

Text and MMS received when in Europe will be free.

Opted out of O2 Travel

If a you opt out of O2 Travel, you will be charged Standard Data Roaming Rates.

If a you are travelling outside of Europe you will be charged the standard Data roaming rates for that country

O2 Travel app

With the free O2 Travel app you can:

• Request to be signed up for O2 Travel
• View your data usage while roaming
• Discover local attractions and read other traveller’s reviews
• Download maps to use offline
• Explore what’s around you

My Tariff (O2 Travel Sign Up / Data Usage)

Select 'My Tariff' then you will have the option to sign up for O2 Travel, by agreeing to the terms and conditions and selecting 'Sign Up'. This will open up a text message for you to select 'Send'. O2 Business customer's cannot sign up to O2 Travel via the App.

Once the you have signed up to O2 Travel, you can select 'Already Signed Up'. You will now see the Data Usage screen. Data Usage will only work while roaming.

Travel Packs

This is where you can download maps and the Tripadvisor CityGuides app.

Downloading Travel Packs (incl maps) / Tripadvisor CityGuide

You search for the map required, e.g. 'London' and selects required item. Before downloading a map you will be notified of how much memory a map will use, for example a map of London will be 358MB, Amsterdam is 143MB. You will also be offered the chance to download the 'TripAdvisor City Guide' app - this will direct you to the relevant App store for their device (free App).

* * You should download maps before roaming due to their size, if using 3G/4G to download will go against your data allowance. * * * * TripAdvisor City Guides - data connection required to download city guides * *

Viewing / Deleting / Refresing Travel Pack

Once you have downloaded a travel pack you will be able to view hotels, restaurants, attractions and the map for this location. This is all done offline.To refresh, or delete a travel pack you will need to select the spanner icon next to the downloaded travel pack.

Near Me

This is where you will be taken to a map of their current location. From here you can view local hotels, restaurants, attractions and again get Tripadvisor reviews.

[Anonymous]

Does this change anything when roaming in IE?

http://www.three.ie/?gclid=Cj0KEQiA1NWnBRDchObfnYrbo78BEiQA-2jqBfNbu7soLIkBnWhZ5rNNwb53-qekpChgCkEau...

[MI5]

Not if you are an O2-UK customer....?

[jonsie]

Nothing will change for you at all.

[Anonymous]

I am an O2 customer and thanks.

[Anonymous]

Hi there. Is it possible to top up the balance from EU banking account? My British banking account card already expired, but I will come back only in the middle of July. 

[MI5]

Not directly with O2 but you can buy vouchers online http://www.mobiletopup.co.uk/o2

[Anonymous]

OK. Thanks!

[Anonymous]

Dear O2,

Recently back from 6 months in France. we used data roaming for Internet and it was VERY slow. Two networks came up, Bouygues or Orange, both just as bad, even when signal good (three or four out of five). And choosing 3G or not made no discernable difference. Did find that getting up early (6am) was a lot better, the connection got worse until at 8am it was as bad as ever, in fact on that occasion it became unusable and dropped out. At no time during the 6 months did we get a good connection, it was always slow or no connection. We both have O2 and same problems on both phones. (Our neighbours there have ADSL landline service but it too is poor quality - there did seem to be some correlation - bad landline days often seemed to be bad mobile data days, and never a good day.) The part of France we were in is 24610 Montpeyroux, Dordogne. It appears to me (retired Telecoms Engineer) that this probably indicates a bottlneck in the French network, i.e. a lack of capacity locally. Please advise if this problem with your partners networks is being addressed and when service is scheduled to improve - we plan to return next year and would like good Internet for our iPhones and iPad and laptop. Please advise.

Yours,

Stephen D. Cox

[MI5]

You will need to address your question to o2 directly, I would suggest on this link http://www.o2.co.uk/how-to-complain.
This is a customer forum.

[Cleoriff]

Can I just point out, after checking this guide again, that it still does not contain any of the countries starting with S. (Spain, San Marino, Sweden, Switzerland et al)

These were missed at the time of writing in February and a request was made to unlock the thread to include them... It doesn't appear to have been amended so the information is incomplete.....