Error code when activating extra (Amazon Music) on My O2

[RLH]

Hi,  I'm trying to redeem the extra on my O2 (Amazon Music) but I keep getting an activation error on the Amazon page when I'm logging in?

[Cleoriff]

@RLH 

Numerous people are having issues with this. Our only advice is to contact O2

There are lots of numbers in this guide

Guide: Coronavirus Community Help and Support 

[jonsie]

It could be an issue with Amazon too

Try using a different browser such as IE.

[RLH]

thanks will do

[jonsie]

Good luck

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[RLH]

thanks will try those - I've already been cut off once!  yes defo patience needed - thank you

[MI5]

@RLH 

Have you created a new Amazon account?

You cannot add to existing one.

[jonsie]

Why?

[MI5]

Dunno but it's in the rules.

[jonsie]

You don't need another email or a new Amazon account.