Email not downloading to Outlook in win8

[Anonymous]

My emails are not coming through on to my Outlook in win8

I can see them in Webmail but on Outlook it says send/recieve but it is so slow it has taken all day to reach 300kb (have never seen it count in 1b's before) but then not 1 email has appeared.

Have tried logging on off etc

rebooted router

Internet is fine - other email is fine - its just o2 mail

Technical help on Web Chat is down - yet again

Can some one please explain why and what to do?

[adamtemp64]

I think the issue is that O2 only support smtp and win 8 requires imap if I remember correctly 

[Anonymous]

It has been working fine for the past month since we got the new computer - the issue started today/yesterday

[Anonymous]

I have exactly the same problem - 6 hours to download one email, which never actually completed.  It happened about 2 weeks ago and was then fine, it started again yesterday with no emails downloaded since.. 

Windows 8 HP laptop, Outlook 2007. 

Any help gratefully received.

[Anonymous]

Similar problem with me, just setup a Outlook 2010 on a brand new Laptop and whilst the Outlook test message works when I try and send an email I get an instant reply as follows..

Your message did not reach some or all of the intended recipients.

      Subject:    Test

      Sent: 20/01/2013 20:29

The following recipient(s) cannot be reached

Server error: '550 RCPT TO:XXXXXXXXXXXXXXXXX Relaying not allowed - please use SMTP AUTH'

I don't use my O2 email account very often and have been using Windows 8 on my main PC with O2 without any problems until recently....

Alec

[Anonymous · Accepted solution]

Update from Guru Connor... I had my server setting wrong pop.o2.co.uk should have been mail.o2.co.uk and also ticked the box My outgoing server(SMTP) requires authentication. All working now thanks to Connor.

[perksie]

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@Anonymous wrote:
Update from Guru Connor... I had my server setting wrong pop.o2.co.uk should have been mail.o2.co.uk and also ticked the box My outgoing server(SMTP) requires authentication. All working now thanks to Connor.

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Useful page here if you need the settings again:

http://www.o2help.co.uk/smtp-server-settings/ (Oliver's help pages)