Email address please!

[Anonymous]

Why is it everytime I try to contact O2 Chat is down, or too busy, and there is no email address I can use? I only want to ask questions with a view to buying. You'd think they'd be more interested in new business. 

[MI5 · Accepted solution]

No email contact anymore.
All contact details are here http://www.o2.co.uk/contactus
Is it a question we can help with at all?

[Anonymous]

Totally agree its **bleep**e. Used to be good service on live chat

[Anonymous]

Same here and I am already a customer.  I suggest you look elsewhere.  It seems my only option is to wait 30 mins on the phone.

[jonsie]

Everyone is better going in store these days in all honesty. 

[Anonymous]

If ever there was a reason to ditch O2 then this is it. I just want to cancel my contract as I can't get a decent upgrade. Can I contact O2 in any way? No. Think i'll just cancel my direct debit and wait for them to contact me. Never, ever again will I touch this crappy second rate company.

[MI5]

Cancelling the DD is a very bad idea and only you will lose out.
Help on cancelling here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[jonsie]

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@Anonymous wrote:

If ever there was a reason to ditch O2 then this is it. I just want to cancel my contract as I can't get a decent upgrade. Can I contact O2 in any way? No. Think i'll just cancel my direct debit and wait for them to contact me. Never, ever again will I touch this crappy second rate company.

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Bad bad idea. The only person this affects is you. O2 simply sell the debt on, they won't contact you and your credit rating suffers for 7 years.

Rethink this, call 202 at 8.00am is the best option. Option 2 and zero immediately. ...