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Sue222222222222
Level 1: Joiner
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on ‎08-06-2019 17:53

on ‎08-06-2019 17:53

Does anyone know where I can find an email address for Customer Services as the last conversation on Chat the advisor told me he could not help and to call but ideally I need to send back up to what I'm asking and do not want to send a letter by post

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MI5
Level 94: Supreme
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on ‎08-06-2019 18:14

on ‎08-06-2019 18:14

@Sue222222222222 

There is no direct email for customer service.

All ways to get help here https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151913 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎08-06-2019 18:14

on ‎08-06-2019 18:14

@Sue222222222222 

There is no direct email for customer service.

All ways to get help here https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎12-06-2019 13:57

on ‎12-06-2019 13:57

Hey @Sue222222222222, did you manage to reach out to someone using the info @MI5 shared above? 

 

If you wanna tell us a bit more about your situation, we might also be able to advise further  slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Sue222222222222
Level 1: Joiner
In response to EmilieT
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on ‎30-06-2019 16:46

on ‎30-06-2019 16:46

Hi Thanks but I will have to send them a letter as I need to prove they have been charging me for something they should not have been have been down the other routes and they say it was never on my account
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