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Level 1: Joiner
Posts: 2
Registered: ‎24-08-2013
Accepted Solution

Email Address

Does anyone know where I can find an email address for Customer Services as the last conversation on Chat the advisor told me he could not help and to call but ideally I need to send back up to what I'm asking and do not want to send a letter by post

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Posts: 108,674
Topics: 561
Solutions: 14,394
Registered: ‎04-04-2012

Re: Email Address

@Sue222222222222 

There is no direct email for customer service.

All ways to get help here https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Email Address

Hey @Sue222222222222, did you manage to reach out to someone using the info @MI5 shared above? 

 

If you wanna tell us a bit more about your situation, we might also be able to advise further  Smiley Happy

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Level 1: Joiner
Posts: 2
Registered: ‎24-08-2013

Re: Email Address

Hi Thanks but I will have to send them a letter as I need to prove they have been charging me for something they should not have been have been down the other routes and they say it was never on my account