Ear buds

[Sallyb29]

hi I bought a Samsung z5fold phone also  samsungs9tablet. I'm supposed to redeem earbuds for both but haven't recieved code or message .I'm also seeing the date forcredeeming has passed. Can anybody help

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[pgn]

@Sallyb29 -

Claim a starter pack and a pair of Galaxy Buds2 Pro. Ends 31 Oct.

Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same.  Purchase a Galaxy Z Flip5 or Galaxy Z Fold5 (Promotion Product) from a Participating Retailer between 29/09/2023 – 31/10/2023 and claim a Starter Pack and set of Buds2 Pro via redemption. No cash alternative. Participants must visit samsungoffers.claims/octoberoverdrive upload proof of purchase and provide all other required information (Claim). All Participants must claim within 30 days of purchase. Claim period closes on 31/11/2023. Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 100 Claims per company participant. See samsungoffers.claims/octoberoverdrive for full Promotion terms.

UK data only. Fair Usage policy applies. Devices are subject to availability. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefónica UK Ltd, SL1 4DX. Telefónica UK is authorised and regulated by the FCA for consumer credit and insurance. Terms apply, see o2.co.uk/terms

[Oxonian]

@pgn 

That's a bit sloppy from O2 :-

"Claim period closes on 31/11/2023". 

[pgn]

Yes, can't even c&p properly - sadly, in a telco, it is often the details that matter!

[Oxonian]

@pgn 

Is that not the problem, namely that it was a C&P job but with insufficient attention to detail when updating and proofreading it afterwards ? 

Your comment about "the details that matter" is very pertinent given some of the customer services' deficiencies that we see on this forum.