Driven beyond despair by 02

[Simong1]

2 weeks ago I left Vodafone with my pac code, went online and joined 02 giving my pac code and  mobile number to be transferred over a few days later my sim arrived popped it in the phone and the number had not been transferred --- So this last weekend I called into the 02 shop and explained the situation --- the reply was ' oh you cannot do it online' so I said well why does it let you? They said I needed another new contract and that they would transfer my number but I would have to phone customer service and cancel my previous sim, which I did so now I have a new sim and guess what 02 have not transferred my number, I watched the guy in the store input my pac code and my mobile number, But Vodafone is now disconnected and who knows where my number is.... customer service shut and I live 20 miles from 02 shop.. Where is my mobile number?? I have elderly people who rely on me!! ----- Please Help

[MI5]

@Simong1 

You did not need another new contract. 

That was downright deceitful and can only have been done to get a sale.

@LukasB @Marjo this needs reporting to a higher level.

You now have the risk of 2 contracts running, as if O2 couldn't transfer your number (an easy process) what makes you think they can cancel your other contract?

I'll ask @O2Richard or @Thomaso1 to check and unravel this mess for you.

They can also help with finding your number for you.

[Thomaso1 · Accepted solution]

Thanks @MI5  I will private message you @Simong1  and sort this out for you.

[MI5]

Thanks @Thomaso1 

[Simong1]

Well I have to say tonight I have had some fantastic help from Thomas and a MI5  you don't don't how much I appreciate it... thanks again guys... I hope it all works out ok fingers crossed.

[MI5]

You're more than welcome mate

[LukasB]

Thanks @Thomaso1  and @MI5 for helping @Simong1 

[Simong1]

Well it's Thursday and my number has still not been switched over but I will give it until this evening.... Watch this space!

[LukasB]

@O2Georgina @O2Daniel could you look into this again? 

[MI5]

Has anything been done regarding the shop forcing the customer to buy another unnecessary contract @LukasB ?