Downloading On-Demand Content on O2 4G from Sky Box

[Anonymous]

Hi Everyone,

My parents have recently replaced their existing ADSL broadband services with an O2 4G service due to the horrdendous download speeds being incurred (6-7 hours to download a SD movie). 

Since the change we cant seem to get any On-Demand content from either Sky Boxes in the household. Browsing content is fine but when "Download" is pressed it immediately fails with the error Technical fault - 10 (100).

Watching Sky content on a PC / Kindle works fine on teh O2 connection.

Does anyone have any ideas?

The setup and remediation steps taken so far are as follows.

Setup

Router - TP Link Archer MR200

ISP - O2

Signal - 4G Full

Speed - 40Mbps Down / 10Mbps Up

Data - 40GB per month 1GB used so far

Connection - Both sky boxes connected over Wireless to the MR200

I have tried the following to no avail:

• Updated firmware on sky boxes
• Tried plugging in sky boxes direct into router bypassing Wireless
• Fiddled with settings on the router / Firewalls / Application Layer Gateways
• Tried a different O2 APN (O2 Bypass)
• Tried both SD and HD content
• Rebooted the sky boxes
• Rebooted the router
• Updated router firmware
• Tried different times of the day
• Set reserved (static IP) on the Sky Boxes

Many thanks in advance.

[MI5 · Accepted solution]

O2 4g doesn’t work with Sky.
The appropriate ports appear to be blocked although o2 deny they block any at all.
Pop an EE sim in though and you’ll get connected immediately.

[Anonymous]

Thanks @MI5 for the heads up.

That is a shame as I like O2 and speeds are good at the location. EE's coverage is not so good but will give it a go. Are you aware of any other operators which are known to work with Sky on-demand?

Thanks

[MI5]

I haven’t tried any others mate but I would hazard a guess that Voda would work well too.
Probably shares the same o2 mast as yours too so signal should be good.

[Anonymous]

Many thanks.

[Anonymous]

Hi,

Just to confirm EE works fine no problem.

Thanks

[MI5]

Thanks for updating us.