Doorswap

[jessicalam_]

Hey,

I was talking to an online advisor yesterday and they told me that I could get a doorswap because it was within my 7 day buying period. Anyways, she said that it would take 1-3 working days. I haven't received any conformation email of this though.. so I was just wondering if anyone has done this doorswap before and how long did it take? etc.

Thanks in advance! 

[MI5]

If you get nowhere with CS all you can do is start a complaint http://www.o2.co.uk/how-to-complain

[jessicalam_]

just writing an email and letter as we speak to complain! 

[Cleoriff]

Just a query for me please?

Is doorswap a system by where you order a new phone and you 'swap' your old one at the door when the courier delivers the new one?

(I have never heard of it you see)

[MI5]

Yes, usually done when a new phone (within 28 days) is faulty or if repeated repairs don't fix the issue.

[Cleoriff]

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@MI5 wrote:
Yes, usually done when a new phone (within 28 days) is faulty or if repeated repairs don't fix the issue.

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Oh I see...so only with faulty phones then?

I had visions that I could be ordering a new phone online and when it was delivered, handing over my S3

as part exchange....Duh me!

[Anonymous]

In my experience (with Vodafone) it is any time that they collect and deliver at the same time. I.e. Not just for faulty returns but that is the normal reason for a swap.

[Anonymous]

Did you get this sorted?

Currently expecting a doorstep swap but no update from O2, they just keep saying 103 days.