Solved: Dongle Connection Problems

Cazzaworld · ‎02-01-2019

Hi,
I am wondering if anyone can help. Since Sunday, I have lost connection on my Dongle. It says I can access the internet but I have no connection!?!?! I've never had this problem before. I've updated the drivers, reset my laptop, taken my sim card out and in again and tried different usb ports but still no luck. I am really worried as I start my new course next week and I am also starting some online training. Without my dongle working, I'm stuck as I don't have wifi at home and I am needing access to the internet on my laptop. Can anyone help me please?

MI5 · ‎02-01-2019

@Cazzaworld network issues help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088 and you can use you phone SIM card to substitute for testing purposes .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

gmarkj · ‎02-01-2019

Is it a pay as you go or a pay monthly dongle?
Have you tried the normal unplug it, turn laptop off, turn laptop on, plug it back in again?

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Cleoriff · ‎02-01-2019

Hi @Cazzaworld

If I were you I would take it to the O2 store and get them to test it for you. It may need a new sim. Only they can check this.

You seem to have tried everything else, so this seems the only option left?

Best of luck, I hope you get it sorted and welcome to the forum

Veritas Numquam Perit

MI5 · ‎02-01-2019

@Cazzaworld network issues help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088 and you can use you phone SIM card to substitute for testing purposes .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎07-01-2019

Hi @Cazzaworld, I was wondering how you were getting on with this since you last posted? Did the suggestions above help you get your dongle working?

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Cazzaworld · ‎20-01-2019

Hi everyone,

Sorry for the delay. Thanks for all your advice. Very helpful. Thankfully everything is working fine now. Not sure what happened though. Once again, thank you.

Cazzaworld

Cleoriff · ‎20-01-2019

Hi @Cazzaworld

Did it just start working on it's own without doing anything? (Always good to know in case others have the same issue)

Either way, I'm pleased it's working now.

Veritas Numquam Perit

MI5 · ‎20-01-2019

Must have been a mast issue then I guess.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DAVIDJB · ‎24-05-2020

I had the same problem. Turned out I was out of data.

KEEP THE DONGLE CONNECTED.

CLICK WINDOWS KEY

CLICK SETTINGS

CLICK DEVICES

CLICK OTHER DEVICES

NOW CLICK REMOVE DEVICES (AND REMOVE THE DONGLE FROM THE COMPUTER AT THE SAME TIME)

NOW CLOSE ANY OPEN WINDOWS ON THE COMPUTER.

NOW PLUG THE DONGLE BACK ON.

THIS SHOULD BRING UP THE HUAWEI HOME SCREEN.

CLICK ON MESSAGES.

YOU MAY WELL SEE A MESSAGE THAT YOU'VE RUN OUT OF DATA.

SIMPLY CLICK ON THE TOP UP DATA AND HOPEFULLY ALL WILL BE GOOD!

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