Do you want to help now? Or when I Tweet? You are a disgrace, O2.

[Anonymous]

O2,

My step daughter has been on the phone now for more than an hour and a quarter waiting for customer service about an upgrade.

I have twice tried the Chat. No agents available.

As a company, you are an utter, utter waste of oxygen.

She - and I - rue the day we switched to you from EE. It is difficult to conceive of a company worse than you - perhaps other than BT.

- Mark

[MI5]

You are just talking to customers here mate.
Complain link provided http://www.o2.co.uk/how-to-complain

[Cleoriff]

They should have answered (as they certainly weren't closed by then) ....

This problem is being seen more and more. O2 really have to start getting their act together with their staff. Waiting for hours on end with no service is pathetic.....

[Anonymous]

This type of saga is becoming increasingly common in the forum - I dread the day I get an issue and have to call. Come on O2 customer service plays a huge part in keeping the customer happy - and if it's not there the customer isn't happy - and don't forget O2 customers make paydays possible!

[Anonymous]

It's always been bad and now it's getting worse!

Hopefully when Three get hold of it it'll improve!

[Anonymous]

If it's convenient, there is an O2 store in Fareham.

[Anonymous]

Don't bother upgrading through chat or phone, go instore as you will likely walk out within 10-15 minutes with the handset you wish & the tariff you desire


http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/A-Guide-To-Upgrading-Your-O2-Phone/td-p/893108

[cyrillicguy]

---

@Anonymous wrote:

This type of saga is becoming increasingly common in the forum - I dread the day I get an issue and have to call. Come on O2 customer service plays a huge part in keeping the customer happy - and if it's not there the customer isn't happy - and don't forget O2 customers make paydays possible!

---

Oh, I think they (O2) do care what we think and how we feel about their customer service. It's...it's just...it's really beyond their control to get it sorted. Some things actually ARE impossible to achieve no matter how long you spend trying. However, we need to make sure we keep sending our feedback to them as, contrary to what some ungrateful sceptics might say, our efforts do not go unnoticed and our comments do not go straight to the bin. 

What? Sarcastic? Me? Neva eva!

[jonsie]

All a product of costcutting, reducing staff and replacing with cheaper overseas call centres and agency staff. O2 are more than happy to let things remain as they are. They certainly won't be looking at increasing staffing levels or opening new call centres. 

[Toby]

Hi Mark,

I'm Toby, the O2 Community Manager.

Sorry to hear you had trouble getting in contact. Let me know how you get on if your daughter tries again today. If you continue to have trouble, send me a message.