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Level 1: Joiner
Posts: 5
Registered: ‎17-12-2018
Accepted Solution

Divert when abroad

Hello! I am abroad now and I am trying to set "Not Reachable Divert" to my other mobile phone number, but it shows me an error. I have tried "** 62 * phone number # SEND" and setting divert in my iPhone 6 menu - all attempts were failed. HELP PLEASE!
Posts: 109,146
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: Divert when abroad

@sawal86 

Log into your MyO2 http://www.o2.co.uk/myo2 and turn off the wifi calling option.

Reboot phone and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 93,142
Topics: 751
Registered: ‎14-01-2013

Re: Divert when abroad

@sawal86

I think this should have been set up before you left the UK.

You are keying in the correct code for Non reachable divert so that's the only thing that could be the problem.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712


About Call Diverts
With call diverts you can divert incoming calls to any UK fixed phone or mobile. There are four call diversion options available which you can set up from your mobile:
Not Reachable Divert
To activate ** 62 * phone number # SEND
To cancel ## 62 # SEND
To check status * # 62 # SEND
Divert calls when busy
To activate ** 67 * 901 # SEND
To cancel ## 67 # SEND
To check status * # 67 # SEND
Divert calls when there is no reply
To activate ** 61 * phone number * 11 * no seconds# SEND
To cancel ## 61 # SEND
To check status * # 61 # SEND
Divert all calls
To activate ** 21 * phone number # SEND
To cancel ## 21 # SEND
To check status * # 21 # SEND
To cancel all call diverts
To cancel ## 002 # SEND

 

 

 

 

*The Game Is On*

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Level 1: Joiner
Posts: 5
Registered: ‎17-12-2018

Re: Divert when abroad

Thank you for the answer, but I would do it if there is such option. I have Pay as you GO tariff and I haven't or can't find how to turn off/on wifi calling option/ Might be you could guide me?

Level 1: Joiner
Posts: 5
Registered: ‎17-12-2018

Re: Divert when abroad

Thank you. I have found this commands in the community but it doesn't work for me. Is there some way to turn on diversion? Or maybe I could get calls via wifi abroad? If yes, how to setup it?

Posts: 93,142
Topics: 751
Registered: ‎14-01-2013

Re: Divert when abroad

Hi @sawal86

You won't have WiFi Calling if you are PAYG. It's only available on contract phones,

*The Game Is On*

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Level 1: Joiner
Posts: 5
Registered: ‎17-12-2018

Re: Divert when abroad

Is WiFi Calling allows me to get calls with with the sim turned OFF?
Posts: 109,146
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: Divert when abroad

Divert options are not available on PAYG - That is your problem @sawal86
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 93,142
Topics: 751
Registered: ‎14-01-2013

Re: Divert when abroad

[ Edited ]

Hi @sawal86

 

As I said earlier, you WONT get WiFi calling at all ...as you are PAYG. It's only available on certain phones and they must be on contract.

So no point looking for it, as you haven't got it. Sorry...

NB It doesn't work abroad either....

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 109,146
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: Divert when abroad

Nor can you divert on PAYG so bombed out all round Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)