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Disney+

Sallie
Level 1: Joiner
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I signed up for 6 months free Disney+ but I am being charged. As it’s a 6 month trial I don’t get the option to “manage” it! I have had trouble trying to contact O2 either by phone or online chat - no one is available. Any suggestions? 

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MI5
Level 94: Supreme
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@Sallie 

I'm on my third free Disney+ so you can renew and have more than one free period.

If you activated the free trial correctly Guide: Adding and removing O2 Extras  there is obviously an error on your account, so you will have to contact O2 to resolve it I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
Level 61: Brainiac
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@Sallie 


Have you had a previous subscription to Disney+ at all under the same email address, as you cant have another trial. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
  • 124148 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@Sallie 

I'm on my third free Disney+ so you can renew and have more than one free period.

If you activated the free trial correctly Guide: Adding and removing O2 Extras  there is obviously an error on your account, so you will have to contact O2 to resolve it I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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