Disney+

[Clarei32]

My 6 months free Disney+ is due to expire in a few days. If I let it roll over to paying the monthly subscription, will the O2 offer of £2 / month off my phone bill be applied automatically, or do I need to request this manually?

Many thanks

[Cleoriff]

@Clarei32 

It should continue automatically, with you paying the additional £2,00

However, if you want to double check then call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@Clarei32 

Full terms here :

Standalone Extra for Disney+:
Disney+ is a paid for service and the Disney retail price is £5.99. Disney+ can be selected as a Standalone Extra and a 6 month minimum term will apply. Customers will also receive a £2 discount to the Airtime component of their monthly phone bill for the duration Disney+ remains active as a Standalone Extra. For clarity, the £2 discount does not apply to auto opted in customers. Clause 11 also applies to customers who are auto opted in to Disney+ following the Partner Extra Period.

https://www.o2.co.uk/termsandconditions/rewards/o2-extras

[Clarei32]

Thank you for the quick reply Cleoriff!

[Clarei32]

@MI5 

It looks like it may not happen automatically, so I'll call and check.

Many thanks for the quick reply!

[Clarei32]

@Cleoriff @MI5 

Just got off the phone with an O2 adviser, thank you Cleoriff for the tip for getting to speak to a person. It seems that the point where I upgraded to the new contract was the only time that I could've opted for the £2 / month discount, but I am not able to do it now that I am midcontract. Its a shame that the two options weren't explained that clearly on MyO2 six months ago, oh well. I will be cancelling the automatic renewal.

Many thanks again for the advice!

[Cleoriff]

@Clarei32 

To get it again with the £2 off, you would need to register under a new email address.

[jonsie]

If you check the extra in My O2 it will always tell you the expiry date of the offer and also the cost after the offer when it renews @Clarei32