Disney+

[Samara]

I've just added Disney+ last month and in my bill this month I'm paying for it twice? Also on the £2 airtime discount both times I've only received £1.61 and £1.67 why is that?

[MI5]

@Samara 

£1.67 + vat = £2.00

If you only want one Disney yoou'll need to call to cancel one of them Guide: Coronavirus Community Help and Support 

[jonsie]

I'm not sure why you have been charged twice and you will need to call customer service for a refund

The reason the discount is different is because the VAT is added to make it up to the full discount

Call them on any of these numbers

Guide: Coronavirus Community Help and Support 

[Gemmalou]

How do I start my 6 months

[MI5]

@Gemmalou 

login to your http://www.o2.co.uk/myo2 and follow the link to "your extras"

[Gemmalou]

Done that but still cant

[Cleoriff]

@Gemmalou 

Then you need to contact O2. All numbers in this guide. Guide: Coronavirus Community Help and Support