Disney +

[Anoli]

Hi,
Why I can't add Disney + ??
Why I can't speak with anybody?
Why online chat not working?

Hello

[MI5]

@Anoli 

How to add here Guide: Adding and removing O2 Extras  

If you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Cleoriff]

Hi @Anoli 

Have a look at this guide Guide: Adding and removing O2 Extras  

[Anoli]

Hi,
Sorry but I have been trying to add Disney + all day yesterday and today. I have a message that can't be added. Why?

[Cleoriff]

@Anoli 

Have you had Disney before?

[MI5]

@Anoli 

Your tariff may not be compatible.

You need to call O2 as I advised above.

[Anoli]

Hi,
Not yet.
I will try to call them. Ta

[MI5]

You're welcome