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Disney +

Sp1d3rsl4y3r
Level 1: Joiner
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on ‎17-06-2020 11:22

on ‎17-06-2020 11:22

I signed up for the free 6mths Disney + intending to continue the service but after a month I am being told it has runout?
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gmarkj
Level 66: Unequalled
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on ‎17-06-2020 11:33

on ‎17-06-2020 11:33

Doesn't sound right.
I would contact o2 customer services to find out what is going on.
Guide on how to get help:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
The best number to try is 0800 587 4005.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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LukasB
Former Staff
In response to gmarkj
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on ‎18-06-2020 15:36

on ‎18-06-2020 15:36

Hey @Sp1d3rsl4y3r did you manage to get this sorted out or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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