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Disney plus

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Premski
Level 1: Joiner
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on ‎20-04-2023 21:41

on ‎20-04-2023 21:41

Hi,

I've upgraded my tariff recently and received an offer for Disney plus free for 3 months, I've activated it on 14th April and I've attempted to watch something today and it looks like my subscription is gone, disney plus website is asking me to renew my subscription, could you please advise?

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MI5
Level 94: Supreme
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on ‎20-04-2023 22:04

on ‎20-04-2023 22:04

@Premski 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151755 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎20-04-2023 22:04

on ‎20-04-2023 22:04

@Premski 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Premski
Level 1: Joiner
In response to MI5
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on ‎23-04-2023 17:45

on ‎23-04-2023 17:45

No reply, I've tried Facebook, Instagram, twitter and still no answers. 

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pgn
Level 77: Grand Master
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on ‎23-04-2023 20:58

on ‎23-04-2023 20:58

@Premski wrote:

No reply, I've tried Facebook, Instagram, twitter and still no answers. 

Try in the morning - 202 will pick up around 08:15, so assuming the Social Media channels, all listed in the link just below this post, will be on their toes after that time too. Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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