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Disney plus

Jamietimmy
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on ‎26-04-2020 17:24

on ‎26-04-2020 17:24

I’ve signed up for Disney plus with o2 which had been charged to my bill! However the email I have used for it is the same as the one I used for the free trial direct! When on Disney plus it’s asking me to renew my subscription and enter my credit card details! Can you help or reset it please?
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MI5
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on ‎26-04-2020 17:26

on ‎26-04-2020 17:26

@Jamietimmy 

It's only free for new or upgrading customers..

Others have to pay for it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Jamietimmy
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on ‎26-04-2020 17:30

on ‎26-04-2020 17:30

Thanks, that’s fine to pay for it! I can’t login to it without adding my card details and it’s already charging via my phone bill 😃
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MI5
Level 94: Supreme
In response to Jamietimmy
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on ‎26-04-2020 18:30

on ‎26-04-2020 18:30

Ok I'm with you now.
Have you tried your O2 password?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
In response to Jamietimmy
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on ‎27-04-2020 13:03

on ‎27-04-2020 13:03

Hey @Jamietimmy , let us know how you're getting on with this and if you need any additional advice?

 

Cheers for the troubleshooting above @MI5 ! thumbsup

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Jamietimmy
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on ‎30-04-2020 13:54

on ‎30-04-2020 13:54

Hi Mario,

It doesn’t work when I logon to Disney plus it asks me to renew my subscription and select a payment option
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Jamietimmy
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on ‎30-04-2020 13:54

on ‎30-04-2020 13:54

Sorry auto direct Marjo
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