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Jamietimmy · ‎26-04-2020

I’ve signed up for Disney plus with o2 which had been charged to my bill! However the email I have used for it is the same as the one I used for the free trial direct! When on Disney plus it’s asking me to renew my subscription and enter my credit card details! Can you help or reset it please?

MI5 · ‎26-04-2020

@Jamietimmy

It's only free for new or upgrading customers..

Others have to pay for it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jamietimmy · ‎26-04-2020

Thanks, that’s fine to pay for it! I can’t login to it without adding my card details and it’s already charging via my phone bill 😃

MI5 · ‎26-04-2020

Ok I'm with you now.
Have you tried your O2 password?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎27-04-2020

Hey @Jamietimmy , let us know how you're getting on with this and if you need any additional advice?

Cheers for the troubleshooting above @MI5 !

Jamietimmy · ‎30-04-2020

Hi Mario,

It doesn’t work when I logon to Disney plus it asks me to renew my subscription and select a payment option

Jamietimmy · ‎30-04-2020

Sorry auto direct Marjo

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