Disney plus not available

[Andrew654]

Hi I’m trying to add Disney plus to my account but when I click to add it says ‘ Sorry, we weren't able to add your extra. Please try again.

[MI5]

@Andrew654 

Currently a known issue that O2 are working on fixing.

[jonsie]

For more information

You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

More numbers to try

Guide: Coronavirus Community Help and Support 

[Andrew654]

Thank you

[jonsie]

[MI5]

Welcome