Disney plus code not working

[Lauracarter05]

I have 6 months free Disney plus with o2. I clicked the link provided to me and signed up with an email adress and password but when I then tried to login to Disney plus it said there was no account with that email. When I went back to the o2 app and clicked extras then activate Disney plus it says my code has already been redeemed but Disney plus has no record of my account. Anyone know what to do? It’s impossible to get through to anyone in o2 at the moment as this isn’t an ‘urgent query’ and Disney say only o2 can fix it for me

[MI5]

@Lauracarter05 

I'll ask @O2Lisa to help

[O2Lisa]

Thanks @MI5 

I'll message you privately @Lauracarter05 so we can get this sorted for you

[MI5]

Any news fro O2 regarding fixing this @O2Lisa ?

Lots of tags already this morning for this issue......

[O2Lisa]

It's been looked at urgently @MI5 but no timescales as of yet

[MI5]

Thanks for the update @O2Lisa