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Disney plus charges when signed up for free

boadh398
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I took the free for six months Disney plus offer and O2 have billed me for it and then discounted a portion of it back as a credit - I signed up expecting and believing it to be free for six months - no number available to complain and twitter gives useless link - anyone having issues?
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jonsie
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MI5
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@boadh398 

Did you upgrade or take a new tariff? 

Existing customers have to pay £3.99 a month, it's only free for new and upgrading customers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pgn
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Weasel words again, O2: only for "new and upgrading customers". >sigh<

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boadh398
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I was sent an email with no conditions other than sign up as an O2 priority customer - I can’t contact customer services as no numbers given that work and I would never have signed up if not free for six months.
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jonsie
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You must keep trying the numbers to speak with them to cancel the subscription.

It's all in the wording and any offer anywhere should always be fully read and understood.

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MI5
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It's in the small print unfortunately....

 

Qualifying Purchase direct from O2 required. You must select the Disney+ Extra within 28 days of mak...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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