Disney plus added to account but redemption fail!

[Chonngo0618]

I added Disney plus to my extras but my redemption failed and now I can't even re attempt but still being billed even though I can't use it.Any help would be most welcome please.

[O2Stacey]

Hi @Chonngo0618 

Have a look through this page and see if anything helps.

https://www.o2.co.uk/extras/disney-plus?cm_mmc=googleuk-_-PPC_Direct_Brand-_-Disney%20-O2-_-%20o2%20...

Guide: Where is my discount or Extra Data? 

Stacey  

[jonsie]

Call customer service @Chonngo0618 

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808