Disney plus activation link doesn't work

[Robin2]

Disney plus activation link doesn't work. It opens the browser but gets stuck on a black screen. I've tried the link sent by text and also the one in My O2.

[Cleoriff · Accepted solution]

@Robin2 

What browser are you using? Try it on Edge.

Edited to add, if you still have problems then call O2 to activate it for you

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

[Andy1982]

This isn't a solution!! Telling people to call the call centre.

Poor service here, fault with activation that should be fixed.

This is still an issue

[Cleoriff]

@Andy1982 

It WAS a solution at the time of the original post!

You have been told on another thread we NOW have a different issue which has been raised with the managers...so please dont jump in on a thread which is 8 months old.

[Greta26]

no longer working, they cut the line once pressing option 7 and tell you to go online