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Disney plus activation issue

Ruthj
Level 1: Joiner
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Can’t access my Disney plus
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Bambino
Level 85: Esteemed
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O2EmmaLouise
O2 Support
O2 Support
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Hi @Ruthj,

 

Happy to help - what's the exact issue? Are you met with any error messages?

 

Did you receive an email with a link and instructions to redeem it? Be sure to check your junk box. If not, then you'll need to head to MyO2 and scroll down to where you see the option 'your extras' and add it to your account. 

 

Once you've received the email, you'll need to create an account using an email address and password. You'll use those details to log in to Disney Plus.

 

If that fails, then you'll need to contact us on 202 free from your mobile.

 

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MI5
Level 94: Supreme
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@Ruthj 

You need to redeem the offer on your phone using your mobile data if you are having problems with your code not working.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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