Disney+ issues

[dear]

Had a 6 month free Disney+ subscription.  Forgot to turn off auto-renew so have been billed with a subscription due to start 12 Feb (today) and end 11 March.

Have cancelled the auto renew now.

Cannot access Disney+.

Rang 02 at 16.40 and was answered at 16.54.  The were trying to help ut awful background noise and they kept cutting out.  Finally was cut off at 17.17 without a solution.

Any suggestions other than just ringing back again?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[madasaf1sh]

@dear 

It might be quicker to speak to Disney Direct, as sounds like the auto renew has kicked off there cancellation process.