Disney+ gift extra activation not working

[Devlinj]

Hi,

I am trying to activate the 6 months free of Disney+ I was offered when joining O2 it keeps telling me I will get a text or an email to start the activation but nothing comes through, I have tried a few times over the last couple of weeks but I have had no success. Could i get some help with this please?

Kind regards 
James

[Bambino · Accepted solution]

@Devlinj See if this guide helps: Guide: Adding and removing O2 Extras - O2 Community

[jonsie]

Check if there is a link in My O2

Guide: Adding and removing O2 Extras  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Devlinj]

Ah, my bad, thanks for your help!

[Devlinj]

Just in case anyone else has the same problem, while I couldn't get it to work with the website, it did work first time when I tried activating it on the android app.