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SMill · ‎20-12-2021

I’ve received a text saying I can Disney+ free for 6 months.

I’ve replied but nothing has happened…how do I find out if I have got it?
Thanks

MI5 · ‎20-12-2021

@SMill

I think you need to text DISNEY6 to 21500.

You will then receive further instructions.

But also check in your MyO2 to see if it has been setup there for you.

Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-12-2021

@SMill

I think you need to text DISNEY6 to 21500.

You will then receive further instructions.

But also check in your MyO2 to see if it has been setup there for you.

Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SMill · ‎20-12-2021

Sorry, I should have said I had to text DISNEY to 21500, which I have and nothing has happened.
On my o2 extras it says I can only get it for £5.99.
I will ring o2 in the morning as it’s confusing.
Thanks for replying

MI5 · ‎20-12-2021

@SMill

How long ago did you text?

It can be up to 24 hours before they set you up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MickyStarr · ‎21-12-2021

I have done the same but nothing yet. It was today so will wait until tomorrow. Did you have any results with that?

MI5 · ‎21-12-2021

@MickyStarr

The forum is full of this today so obviously an issue that O2 need to sort out.
I'd suggest you all report it on social media.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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